Return – Afro Asia

Thanks for shopping at Afro-Asia.co.uk. If you are not entirely satisfied with your purchase,

we’re here to help.

1.CANCELLATIONS

All cancellations need to be made within 24 hours following payment. Please contact us at

2. SIZE OR COLOUR CHANGE

Any size or colour changes need to be made within 12 hours following payment. Please contact

3 WHAT ITEMS CAN BE RETURNED?

If you are not completely satisfied with your purchase, simply return the item or items to us in

their original condition within 14 days of delivery of your order. Your item needs to have a receipt

or proof of purchase.

Returns that are damaged, soiled, altered, ironed, or don’t come with your ordering information

inside the package will not be accepted. (All items must be returned in their original condition,

unworn, unwashed, and with all tags attached.)

To start the process, contact us at [email protected] We will assist you with the process.

4.CHARGED FOR ANY RETURN FEE/RESTOCK FEE

No, you are covered by our Free Return Policy. This means that when an item is returned for any

reason (return or size change), you will not be charged any return fee/restock fee. The return

shipping cost is to be handled by you.

5. RETURN/EXCHANGE UNSUITABLE/UNWANTED ITEMSPlease contact us at [email protected] for returning your parcel to us. After confirming your

eligibility to return the item, please re-pack the item in its original packaging with labels and tags

still attached.

Post your item to one of the following given addresses provided by our customer support.

● UK: Europarc Innovation Centre- Innovation Way, Europarc, Grimsby DN37 9TT

● EU: Heinrich-Hertz-Straße 21-Heinrich-Hertz-Straße 21, 46399 Bocholt, Germany

● US: 910 Canal Pl- 910 Canal Pl, Bassett, CA 91746, USA

We highly recommend you send the products using a secured or tracking method (mandatory to

be eligible for a refund) and that you retain your proof of postage.

6.HOW TO RETURN DEFECTIVE ITEMS?

If the item you received is faulty, please contact us within 14 days after the delivery of your order

at [email protected] and give us your order number, your name and address, and the

reason for return. Please attach a photo of the faulty item to your email.

7. SHIPPING

You will be responsible for paying for your shipping costs for returning your item. Shipping costs

are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your

refund.

8. REFUND

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you of the status of your refund after inspecting the item. If

your return is approved, we will initiate a refund to your credit card (or original payment

method). Depending on your card issuer’s policies, you will receive the credit within a certain

amount of days.

If you have any more questions on our return and refund policy, please contact us via,